Refund policy

We want all of our customers to be happy with purchases made at KIPPIE. However, if you receive any products that you are not wholly satisfied with, you may contact us within 48 hours of receiving it and we will offer you store credit for the item(s). The purchase price is the amount you paid for the product and does not include any delivery costs.

All items must be returned in original packaging, unworn, and in the condition received. You are responsible for postage costs when returning a product, and we are not liable for any losses suffered during postage when returning a product. Please inspect your purchase on receipt, before removing any tags, or disposing of any packaging. We cannot be held liable for any indirect or consequential loss or damage of items purchased once the tags have been removed and items have been worn. We have no obligation to accept any return that we receive after the expiration of the applicable return period (two weeks after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected.

Custom sizes and special orders including bespoke pieces cannot be returned for a refund.

Products returned must be unused, unworn, and undamaged. 

 

Exchange policy

If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please note that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage costs of returning the item. We recommend using registered mail and trusted courier services to return items, as we are not liable for any items lost in the post.