Privacy policy
This privacy and data policy describes how your personal information and data are collected, used, and shared when you visit or make a purchase from www.kippiepearls.com.
KIPPIE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. KIPPIE may change this policy from time to time by updating this page.
General terms
The website is owned and operated by Kippie van der Spuy, a sole proprietor with its registered address at 4 Sluysken Street, De Zalze, Stellenbosch, 7613.
In terms of section 11 of the Electronic Communications and Transactions Act (ECT), No. 25 of 2002, and the common law of contract, these terms and conditions are valid, binding and enforceable against all persons that access the website. We may, from time to time, update or change terms without notice. You should check them periodically, as your continued use of the website will mean that you have accepted any revised terms.
This agreement and the use of this website are governed by the laws of South Africa. Non-residents may use our website in order to make online purchases provided that the delivery address is in South Africa. For international orders, contact the KIPPIE team via email: info@kippiepearls.com.
You may browse or use our website for your own personal, private, educational, non-commercial and information purposes only. No other use is permitted without our prior written consent.
The unauthorised use, copying, reproduction, variation, modification, or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other website, is strictly prohibited.
We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorised use; suspend our website or any part thereof; and/or terminate your account at any time if we believe that the information supplied by you is false or incomplete.
Personal information
When you visit www.kippiepearls.com (the ‘website’), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the website, we collect information about the individual web pages or products that you view, the websites or search terms that refer you to the website and information about how you interact with the website (‘device information’).
We collect device information using the following technologies:
‘Cookies’ are data files that are placed on your device or computer and often include a unique identifier. (For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.) ‘Log files’ track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 'Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the website.
When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address, and phone number. We refer to this information as ‘order information’. When we mention ‘personal information’ in this policy, we are talking about both device information and order information.
How we use personal information
We collect and use your personal information in relation to the purposes described below. We may also process your personal information for other purposes if we have a right to do so according to the law.
We use the order information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use the order information to: communicate with you; screen orders for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We will, of course, only contact you if you have given us your express permission to do so.
Consent
When you use the website, we may collect and process your personal information on the basis of your consent.
You may always withdraw your consent. You can withdraw your consent by contacting us via email: info@kippiepearls.com.
We will stop the processing of your personal information if you withdraw your consent, unless we have a duty or a right to continue the processing of your personal information on another legal basis.
Withdrawal of your consent does not affect the legality of processing conducted before the withdrawal. When you give consent to subscribe to our newsletters we will use the information you provide to send you updates and marketing.
We will treat your information with respect, but you can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us directly.
We use MailChimp as our marketing automation platform. By signing up to our newsletter, you acknowledge that the information you provide will be transferred to MailChimp in the United States of America for processing in accordance with their privacy policy and terms.
When you interact with us, or use any of our pages on social media platform, such as Facebook and Instagram, we may collect information about you, which could include personal data. Each social media site will also have its own privacy policies explaining how they use and share your personal data.
If you withdraw your consent, you may not be entitled to fully use the services we provide on this website.
Sharing your personal information
We share your personal information with third parties to help us process your personal information, as described above. For example, we use Shopify CMS to power our online store. You can read more about this on https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the website. You can read more about this on https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Please note that your information may be transferred to countries that are categorized as insecure third countries. In such cases, transfers will always be subject to adequate safeguards. These safeguards may take form in an adequacy decision. (Adequacy decisions are, for example, made by the European Commission in respect of certain countries.) An adequacy decision means that the countries to which we transfer your data are deemed to provide an adequate level of protection for your personal data.
Targeted advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (‘NAI’) educational page.
You can opt out of targeted advertising. Common links include, for example, Facebook and Google.
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Do not track
We do not alter our website’s data collection and use practices when we see a ‘do not track’ signal from your browser.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your rights
You have the right to access the personal information we hold about you and to object to the processing of your personal information. Furthermore, you have a right to ask that your personal information be corrected or updated and to ask us to limit the processing of your personal information. If you ask us to delete the personal information we hold about you, we will do so without undue delay, unless we have the right to continue the processing on another legal basis.
Under certain conditions, you may have the right to receive the personal information we hold about you in a structured, commonly used and machine-readable format and to ask us to transmit those data to another controller.
If you would like to exercise your rights as described above, please contact us via email: info@kippiepearls.com. If you contact us with the purpose of exercising your rights, we will ask you for sufficient information for us to process your inquiry, including your name and email address. If you disagree with the way we process your personal information, please contact us.
You are also entitled to file a complaint to South Africa’s Information Regulator, for example via email: POPIAComplaints.IR@justice.gov.za or PAIAComplaints.IR.@justice.gov.za.
Data retention
When you place an order through the website, we will maintain your order information for our records for five years as per South African law. All other customer information will be stored for three years. We will maintain your device information for our records for one year or until you ask us to delete it.
Changes
We reserve the right to update this policy according to legislative or regulatory changes, technical or operational changes or to improve the website.
Links to other websites
This website may contain links to other websites. We are not responsible for third parties’ websites or for third parties’ procedures of processing of personal information. We recommend that you read the relevant policies when visiting third parties’ websites.
Intellectual property rights
All intellectual property on the website, including but not limited to content, trademark (or any confusingly similar trademarks), trade names, logos, pictures, videos, downloads, domain names, patents, design elements, software, source code, meta tags, databases, text, graphics, icons and hyperlinks are the property of or licensed to KIPPIE and as such, are protected from infringement by domestic and international legislation and treaties. No person shall amend, copy, use, decompile and/or reverse engineer the source code of the website. No person may use logos, icons or trademarks from the website as hyperlinks or for other purposes without KIPPIE’s consent.
Disclaimer and limitation of liability
Subject to the provisions of sections 43(5) and 43(6) of the ECT Act, if applicable, and as far as allowed by law, KIPPIE shall not be liable for any damage, loss or liability of any nature incurred by whomever resulting from access or use of our website or the purchase of any of our products or services. You hereby agree, to the extent permitted by law, to indemnify us against any loss, damage or claim that we may suffer as a result of your use of our website and/or its contents contrary to these terms.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Email privacy policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We use security measures to protect against the loss, misuse and alteration of data used by our system. We take all reasonable steps to secure the content of the website and all the information provided by and collected from users, from unauthorised access and/or disclosure. KIPPIE does not, however, make any warranties or representations that content shall be entirely safe or secure.
If you received an email from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future, or (b) you have registered on our website or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
We will never share, sell, or rent individual personal information with anyone outside KIPPIE unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Should you require more information about our email privacy policy please email us: info@kippiepearls.com.
Security
We have implemented appropriate technical and organisational measures to ensure a sufficient level of security. By doing so, we do our best to ensure the quality and integrity of your personal information.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us by e-mail at info@kippiepearls.com or by mail using the details provided below:
KIPPIE
PO Box 12384
Die Boord
Stellenbosch
7613
South Africa
This policy was last updated on 15-09-2021.